Categories and more
Send us your queries using the form below and we will get back to you with a solution.
Currently, the cycling industry is experiencing an unprecedented demand for bikes, ebikes and their components. Due to this exponential growth in demand coupled with the interrupted supply chains caused by the pandemic, there is a massive shortage of bike components in the industry. Cycling brand giants such as Shimano, Tecktro, Bengal, and Suntour are all struggling to keep up with the demand.
For these reasons, there will be some instances where certain components may be replaced with different branded components depending on availability. Rest assured, that these components will be of equal quality with the same specifications (if not, better) and have been stress tested by our own engineering team.
This decision was made in order to continue providing our customers with the exceptional quality ebikes they’ve grown to know and love instead of placing products on massive holds and delays. Please know that we stand by every single aspect of our ebikes and make the best possible decisions with you, our customers, in mind.
Thank you for your understanding and patience as we navigate through these unprecedented events.
If you have any questions please feel free to email us: email@example.com
More information around this topic and on the state of the ebike industry:
Our award-winning customer care team is here for you.Contact Support