Send us your queries using the form below and we will get back to you with a solution.
May I customize my e-bike before it ships? Can you instal accessories before it ships?
What is the difference between a step over and a step through?
An ebike is not a real bike.
I need help assembling my bike, who can help me?
Will you be around long enough to support my bike needs in 1, 3, and 5 years? I.e. parts, etc.
Is an ebike really a good option for exercise and weight loss?
Can I add a trailer to my Aventon ebike?
Can I add a rack to my Aventon ebike?
Where is the product shipping from? How long does it take?
What is the highest speed the ebike will go?
Where Can I Find an Aventon Ebike Dealer Near Me?
Will the Planet Bike Rear Eco Rack Fit my Aventon Pace Ebike?
How Long Will It Take for my Aventon Ebike to be Delivered? How long does it take to receive bike after ordering?
Why does the battery life / LED lights on the e-bike battery not match the battery life bar on the display / head unit?
How should I care for my e-bike battery?
Do I have to wear a helmet when riding an ebike?
Can I put a suspension seatpost on the Pace ebike?
How many times can I recharge my ebike battery?
My Aventon ebike is too fast for me, or exceeds my local speed limit.
Where Can I find my serial number?
Can I use the throttle the entire ride?
What is the difference between the Pace 500 and the Pace 350?
I want to test ride the bike where can I do that?
Where can I get more keys for the bike?
How far can I go on the ebike on a full charge?
Why are your ebikes more expensive than traditional bicycles?
Can I add a basket to my Aventon ebike?
Where can I find parts?
Where is the product made? Is it made in China?
How much does the ebike weigh?
If I am outside of North America how can I purchase an Aventon Pace ebike?
Can I Pick Up My Aventon Ebike in Person?
The Odometer on My Aventon Pace Ebike Reset. What Happened?
How can I calculate the capacity of an e-bike battery?
What rear rack fits the Aventon e-bike?
How fast can the Pace 500 go?
Can I put a suspension fork on the Pace ebike?
On Aventon ebikes, I can't use the throttle from a dead stop, only once I'm pedaling. Why?
Do the components of the Pace 500 and Pace 350 ebikes interchange?
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