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Aventon Support Center

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    FAQ

    Frequently Asked Questions

    Battery & Charging FAQ

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    How far can I go on the ebike on a full charge?

    Why does the battery life / LED lights on the e-bike battery not match the battery life bar on the display / head unit?

    How can I calculate the capacity of an e-bike battery?

    General Ebike FAQ

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    What is the difference between a step over and a step through?

    What is the difference between the Pace 500 and the Pace 350?

    I want to test ride the bike where can I do that?

    Throttle & Pedal Assist FAQ

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    Can I use the throttle the entire ride?

    What is the highest speed the ebike will go?

    How fast can the Pace 500 go?

    Component & Accessories FAQ

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    Where can I get more keys for the bike?

    Can I add a trailer to my Aventon ebike?

    Can I add a basket to my Aventon ebike?

    Shipping FAQ

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    May I customize my e-bike before it ships? Can you install accessories before it ships?

    Where is the product shipping from? How long does it take?

    Can I Pick Up My Aventon Ebike in Person?

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