Send us your queries using the form below and we will get back to you with a solution.
How far can I go on the ebike on a full charge?
Why does the battery life / LED lights on the e-bike battery not match the battery life bar on the display / head unit?
How can I calculate the capacity of an e-bike battery?
What is the difference between a step over and a step through?
What is the difference between the Pace 500 and the Pace 350?
I want to test ride the bike where can I do that?
Can I use the throttle the entire ride?
What is the highest speed the ebike will go?
How fast can the Pace 500 go?
Where can I get more keys for the bike?
Can I add a trailer to my Aventon ebike?
Can I add a basket to my Aventon ebike?
May I customize my e-bike before it ships? Can you install accessories before it ships?
Where is the product shipping from? How long does it take?
Can I Pick Up My Aventon Ebike in Person?
Our award-winning customer care team is here for you.